Allied Bank Limited has introduced an AI-powered humanoid robot named Pepper, becoming the first bank in Pakistan to deploy such technology to enhance customer experience inside branches.
The initiative is aimed at improving in-branch interactions through smarter, more engaging, and digitally assisted services. Pepper will help customers by answering common queries, guiding them to the appropriate banking services, and providing information about Allied Bank’s products and offerings.
The humanoid robot is designed to speed up service delivery and improve customer engagement, particularly in the bank’s digital lounges, where technology-driven banking services are being promoted.
By integrating AI-powered humanoid technology into its service environment, Allied Bank plans to modernize its digital lounges and encourage greater adoption of assisted digital banking.
Commenting on the development, Mujahid Ali, Chief Technology and Digital Transformation at Allied Bank, said the bank is working to reshape the traditional branch experience by combining human interaction with intelligent technology.
“At Allied Bank, we are reimagining the in-branch experience by blending human service with intelligent technology. The deployment of Pepper is a meaningful step in our digital transformation journey, designed to make banking more intuitive, interactive, and convenient for our customers while reinforcing our commitment to innovation and service excellence,” he said.
Pepper has initially been deployed at the Allied Bank Digital Lounge at the head office and at another digital lounge located in Packages Mall in Lahore. The move reflects the bank’s broader strategy to adopt emerging technologies and offer more efficient and customer-focused banking services.
