Communication Technology Provider Edna Publicizes in Pakistan
Recently, Edna, a renowned provider of digital communications technology, made its entry into the Pakistani market. The digital communication technology giant in Cyprus has already established a strong foothold in the CIS and Southeast Asian markets and is now expanding into South Africa.
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The spectacular growth of the mobile economy in Pakistan has made digital platforms more accessible than ever. They have become indispensable avenues for gaining access to products and services, particularly in the banking, fintech, telecom, and healthcare industries.
People have become more receptive to interacting with businesses via various digital platforms, such as WhatsApp, Live Chat, and Facebook Messenger.
As the market leader in digital customer communication products, edna aspires to enable all digitally savvy enterprises in Pakistan to offer next-level customer experiences by delivering seamless, personalized, and context-based customer communication experiences.
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It has improved not only support and service-related operations for clients but also communication, which has helped them grow sales.
Due to automation and better-functioning customer support teams, Edna’s clients have reported threefold gains in digital sales conversions, over 40 percent savings in operating costs, and a more than 50 percent reduction in recurring queries.
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