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Cell Set up to Redress Public Complaints

Taxila: The Attock district administration has established a good governance unit to constantly oversee the delivery of public services.

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A computerized system monitors and evaluates daily the tasks and goals assigned to officials of the local administration, revenue department, health, education, and even the public health engineering department.

In response to a query, Mr. Khokhar stated that the cell was established in accordance with the concept of the Prime Minister Complaint Portal in order to address citizen complaints.

In response to another question, he stated that each applicant was notified via computer-generated SMS of the disposition of their complaint, and if they were unsatisfied, the complaint was regenerated.

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He stated that the district government is moving toward an e-government system to address the problems of the masses, particularly the marginalized section of society, through the use of information technology.

He stated that the system will substantially assist residents of rural locations such as Injra, Pindigheb, Jand, Bassal, and Makhad in resolving their difficulties without having to attend the city’s government offices.

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